The importance of Re-skilling and Up-skilling to achieve a true transformation of the legal sector

"Every day we learn something new", is that true or not? I think the answer should be yes, but the truth is that it depends and still in the midst of "interesting times" and "a globalized world".

I consider that unfortunately not all of us have the desire to learn something new every day - although the information is in front of us just a click away - and that is frustrating because whenever we think about the reason why a country does not advance, or that a sector is not modernized or does not improve, we often blame the other - and when I say another I mean any entity or person - in any case the culprit is always a third party and the excuses for not learning something new unfortunately there are too many daily and they range from the most extreme cases linked to desolate realities, where perhaps it is even more difficult to learn for various reasons, but also - and they will not let me lie - there are cases and realities where there are absolutely all facilities and, simply, because we love him status quo We do not force ourselves to follow a advice or saying that we have heard so many times and that we have even dared to suggest.

In any case, I proceed to explain why to quote that phrase at the beginning. It happens that new realities and challenging times require professionals from all sectors who dare to go out to their comfort zone and make the decision to reinvent themselves; our legal sector is no exception.

On the contrary, it was time for us to get “started” and try to adopt a different mindset, to encourage ourselves to “browse” again and why not learn new things or pick up some that we really enjoyed, but for the system, work , time and other circumstances we leave aside and that are not necessarily linked to our legal practice.

In this way, we allow ourselves to reconnect with ourselves, to rediscover the reason for our decision to work for access to justice that brings freshness and different perspectives from other sciences, disciplines, arts and fields of knowledge (practical and theoretical) that allow once and for all to transform and redesign the legal and judicial system to ensure that the law reaches all corners, can be invoked and exercised by all users and stakeholders of these services.

What have professionals and entities - from the private or public sector - done about it?

Some have reinvented themselves and others seek to reinvent themselves, but how is it that they achieve this feat? Through two important processes called Up-Skilling and Re-Skilling.

These training processes allow a re-training of the members of the organizations to enhance certain knowledge already acquired, as well as training teams in new skills that have become relevant in the midst of the fourth industrial revolution and digital transformation. , which becomes more important every day.

In order to retain the talent of the members of the organizations and not cease it, but, on the contrary, enhance it - in this case from the legal teams of companies or law firms - these training processes help adapt to changes and carry out their work effectively according to new standards and expectations.

First of all, we have Up-Skilling, which comes to be a kind of “Additional training”. This means training the worker in subjects - which many times he already knows fully or of which he already has notions and puts into practice in his day-to-day life - that help him to carry out the tasks of his job more effectively, without need to develop a mixed profile, simply in order to do your job better.

For example, we have a group of legal operators that in many cases do not handle typing, which is basic when it comes to typing and writing different types of writing faster, or that perform repetitive tasks in Word formats, but because they lack some basic knowledge - yes, I have said basic knowledge - such as handling the Microsoft Word program and all its functionalities (when I say all of them I really mean all those that exist and those that have not yet been implemented, such as automated formats or systems that allow them to carry out their tasks with greater efficiency and quality), they do not carry out their work to their maximum potential.

At this point I emphasize the fact that not by using the latest platform or the latest version of any program we are already innovating; actually the Up-Skilling focuses more on training professionals in skills that allow them to better carry out their work and keep up-to-date with the use of tools considered basic to complete their tasks fully and with quality.


Second, we will talk about Re-Skilling, which is nothing more than the “Professional recycling of workers”. As we have seen previously, this phenomenon arises mainly from the digitization of companies, which makes it inevitable for the worker to acquire new skills in order to correctly carry out their work taking into account the technological agents that have been included in the process.

For example, here we can mention the hybrid profiles of digital lawyers (those who understand and apply technology to their processes to digitize them and save time on repetitive tasks, among others, optimizing their work), including lawyers who have been interested in learning hard skills such as design, code, programming, processes, among others, as well as the famous soft skills that go far beyond mere team leadership, with a special emphasis on empathy and resilience.

All this is further enhanced when the legal operator becomes curious to learn from other sciences and disciplines, such as the behavioral sciences, anthropology, philosophy, and languages ​​that really give them the necessary tools to create, design, redesign, and develop real varied and ingenious solutions that satisfy users of justice services and that are really useful for solving problems.

Of course, this Re-Skilling process is the most complex because it requires a lot of desire to learn, curiosity and a critical sense to be able to determine in what ways this new knowledge will allow us to enhance what we already know and will become a differential. representative of our service provision, compared to other colleagues and services already existing in the market.

In the midst of a scenario that seems to promote competitiveness, but where those who really have a holistic scope understand the importance of synergy within organizations, because they are at a more specific and empowered Re-Skilling level, they become mentors and / or facilitators of these skills for their colleagues and team members from legal areas, law firms and other spaces where multidisciplinary teams converge (while diverse in every way), always with a view to generating solutions that are useful and add value for the organization but, above all, for the people for whom they work.

Some of these profiles are the legal designer (both product and service), legal project leader, legal engineer, legal operations manager, or legal-ops, the cybersecurity specialist, the legal technologist, among others. In addition, there will be new profiles that will appear when we understand that everything is linked if we connect it appropriately and put it at the service of others.


Finally, I would not like to end this article without first indicating the following: I think that every day we can learn something new and we should try to write down what we have learned (however simple it is), enhance it and practice it, but, above all, we should to put it at the service of others and share it with others.

With the above, I am not just referring to sharing it with our teams, but I am referring to the communities, which particularly changed my life a few years ago when I began to frequent them.[1] and where I really finished reinventing myself because there you not only learn, but you put into practice what you have learned (the popular learning by doing).

On the other hand, as you acquire seniority (experience) you have to be more responsible with what is shared. I do not particularly believe in experts from the legal sector and less from technology, because both sectors are so chameleonic and changing, as well as dense, as they are updated and changed daily; and, in the case of regulation, in a less organized way, because technology is usually verbose in that regard.

However, I do believe that there are specialties and specialists that have proven to be true futurists with a critical sense of the sector in which they operate, who have found in innovation and other sciences the necessary tools to apply and simplify their work, making it more efficient. In addition, they are ethical when it comes to using technology and many of them do not see a part but the whole, they value the impact of the use of technology on the business, on their profession, but, above all, on the transformation of the legal sector. that it continues to reinvent itself and I sincerely hope that it continues along this line.

The reinvention of the legal sector is the responsibility of each one, since in each legal operator or team member is the decision to practice the accountability y "Take over" of his constant and daily learning; remember that "he who wants can" and so be it.

[1] I recommend taking a look at the following: Management 3.0, in beta state and Intercommunities, a beautiful initiative that includes representatives of various communities, legal hackers, read Kanban latam, service design clubTake charge, R-ladies, Data Science for business, WIT, among others.

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Karol valencia
She works as a Legal Project Leader and Legal Services Designer at eID and also works as a Service and Innovation Designer at Lawcus-LPM. He develops private consulting and focuses on projects and services with a holistic perspective through his Karol Valencia brand (worldwide and remotely) and is Head of the Community at Eye Z Legal (India). She is an active member of the Institute for Internet & The Just Society, also works in the #Barpocalypse project for the redesign of legal education in the US and is the ambassador in LATAM of ILSA (Innovative Law Studies Association). As a polyglot, you work on the translation of various technical documents, articles, books, articles and more when requested or simultaneously translated as an interpreter at events. She is a lawyer from the Universidad Católica San Pablo, with postgraduate studies at the PUCP, and has a law degree from the UEM in Madrid, Spain. With training in digital transformation, innovation, programming and design in "En Estado Beta", "Iron Hack" and "Interaction Design Foundation"; In a self-taught way, he participates in communities such as Legal Hackers Lima, PsychoLAWgy and others, in addition to different volunteer jobs. Former professor at the UPN. Facilitator and international speaker at Legal Design & Legal Tech. Activist on mental health issues. He currently collaborates with columns and blogs such as: The Crypto Legal, his Medium account, and Impact Lawyers. He believes in redesigning the legal system to achieve better access to justice for all. Contact:


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